Payment Methods
This document outlines the terms and conditions related to payments for products purchased from Feronilva (hereinafter referred to as "we" or "us"). By making a purchase, you agree to these terms.
Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard.
Process Initiation
To complete your purchase, you will be required to provide valid credit card information on our secure payment page. By submitting your payment information, you authorize us to charge the total amount of your order to your selected credit card. You confirm that you are the authorized user of the credit card.
Payment Confirmation
Upon successful processing of your payment, you will receive an order confirmation email to the email address you provided. This email serves as a receipt and confirmation of your purchase. We recommend retaining a copy of this confirmation for your records. If your payment is not successfully processed, you will be notified, and your order will not be finalized.
Security and Data Protection
We are committed to protecting your personal and payment information.
Credit Card Security
We utilize industry-standard security measures, including encryption and secure socket layer (SSL) technology, to protect your credit card information during the transaction process. Your full credit card details are not stored on our servers after the transaction is completed, adhering to high standards of data security to safeguard your sensitive information.
Our Privacy Policy
We collect, use, and protect your personal information in accordance with our Privacy Policy. This policy details what information we collect, how it is used, and your rights regarding your data. We encourage you to review our Privacy Policy to understand our practices. By making a purchase, you acknowledge and agree to the terms of our Privacy Policy.
Dispute Resolution
Resolution Service
Should you have any concerns or disputes regarding a payment, please contact us directly using the details provided in the "Contact Us" section. We are committed to resolving any issues in a timely and fair manner. Please provide all relevant information, such as your order number and a detailed description of the issue, to help us assist you effectively.
Additional Assistance
In accordance with the Australian Consumer Law, you are entitled to certain consumer guarantees. If you believe a product is faulty or not as described, you may be entitled to a remedy such as a refund, repair, or replacement.
Communication and Support
Updated Information
It is your responsibility to ensure that the contact and payment information you provide is accurate and current. We are not responsible for any issues that may arise from incorrect information provided by you. You can update your information by contacting our support team.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
Contact Us
For any questions or concerns regarding our payment methods, please contact us:
Address: 18012 HARVARD BLVD, GARDENA, CA 90248, United States
Phone: +1 (510) 501-7911
Email: assist@feronilva.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)