Shopping Guide

 

Welcome to Feronilva (hereinafter referred to as "we" or "us"). We are dedicated to providing high-quality living room furniture through our online store. To ensure a smooth and transparent shopping experience, please read the following guide carefully before placing an order.

Preparation and Selection
Before purchasing, we strongly recommend that you carefully measure your living room space to ensure the furniture fits perfectly. Please review the detailed product descriptions, dimensions, and material specifications provided on each product page. Due to different monitor settings, the color of the actual product may vary slightly from what is displayed on your screen; please refer to the actual product description. As we operate exclusively online, please ensure all selections meet your requirements before proceeding.

Cart and Order Confirmation
Once you have selected your desired items, add them to your shopping cart. In the cart page, please double-check the quantity, color, and specifications of the items. When confirming your order, it is crucial to provide an accurate and complete shipping address and contact information to avoid any delivery delays. Please review the total amount payable to ensure it is correct.

Payment Methods
We utilize secure payment processing systems to protect your financial information. We currently accept credit card payments, including:

• Visa

• MasterCard

• and other major credit cards.
  Please select your preferred payment method at checkout and follow the prompts to complete the transaction. We ensure that your payment data is handled with the highest security standards.

Shipping and Delivery
After payment is confirmed, we will process your order promptly. Please note that we only provide shipping services to the address specified in your order. We recommend inspecting the packaging upon arrival. If you notice any visible damage to the outer packaging, please document it immediately and contact us.

Returns and Exchanges
We want you to be satisfied with your purchase. If you wish to return an item, it must be in its original condition and packaging. Please refer to our detailed Return Policy page on our website for specific instructions on how to initiate a return. Do not return items without prior confirmation from us.

Privacy and Data Protection
We respect your privacy and are committed to protecting your personal data in accordance with applicable privacy laws. The information you provide (such as name, address, and payment details) is used solely for processing orders and improving our services. We do not sell or share your personal data unauthorizedly.

Contact Us
If you have any questions or need assistance, please contact us using the information below:

Address: 18012 HARVARD BLVD, GARDENA, CA 90248, United States
Phone: +1 (510) 501-7911
Email: assist@feronilva.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)