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Terms of Service

 

1. Introduction and Scope
Welcome to Feronilva (hereinafter referred to as "us" or "we"). This Service Policy governs your purchase of living room furniture and use of our online store. By accessing our website and placing an order, you agree to be bound by these terms. These terms apply to all users of the site, including browsers, vendors, customers, and contributors of content.

2. User Accounts and Website Responsibility
To access certain features of our online store, you may be required to register an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, or remove content if we believe user conduct violates applicable laws or is harmful to our interests.

3. Products, Inventory, and Pricing Rights
We strive to display the colors and images of our living room furniture as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We abide by Australian Consumer Law regarding pricing accuracy but reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

4. Orders and Payment
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. We reserve the right to refuse any order you place with us. We accept secure online payments via major credit cards (Visa, MasterCard). Payment must be verified and cleared before products are dispatched.

5. Shipping Policy
Delivery Scope: We currently only ship to addresses within Australia. We do not support delivery to any other countries.
Shipping Costs:

  • Orders of AUD 70.00 or more: Free Shipping.

  • Orders under AUD 70.00: Flat rate shipping fee of AUD 7.99.

Processing Time: Orders are processed within 1 to 3 business days after payment confirmation.
Transit Time: Delivery typically takes between 5 to 15 business days, depending on the destination.
Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.
More Details: For further information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Order Cancellation
Cancellation Conditions:

  • Orders cancelled within 48 hours of purchase and before shipment can be cancelled directly.

  • Orders placed more than 48 hours ago or orders that have already been shipped cannot be cancelled. In such cases, please wait for the logistics carrier to deliver the package, and then contact us to arrange a return for a refund.

Refunds: Refunds will be processed back to the same payment method used for the original purchase.
Arrival Time: Once the refund conditions are met, the refund will be returned to the bank card (Visa, MasterCard) account you used for payment. Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.
More Details: For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds
Exchange Scenarios/Conditions: We accept exchange requests within 30 days of receipt. Items must be in their original condition.
User Actions: To initiate a return or exchange, please contact our customer support team with your order number and reason for the return.
Return Process: Upon receiving your request, we will provide you with specific instructions and the return address. Please do not send your purchase back without prior confirmation.
Return Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), consistent with the payment method used at the time of purchase.
Arrival Time: After the return is confirmed and inspected, the refund will be returned to the bank card (Visa, MasterCard) account you used for payment. Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.
More Details: For more detailed information on returns and refunds, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection
We are committed to protecting your personal information. Your submission of personal information through the store is governed by our Privacy Policy.

9. Disputes and Applicable Law
These Service Policy terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the Australian courts.

10. Intellectual Property
All content included on this site, such as text, graphics, logos, images, and software, is the property of us or our content suppliers and is protected by international copyright laws. You may not use, reproduce, or distribute any content from our site without our express written permission.

11. Limitation of Liability
To the extent permitted by law, we shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service. Our liability shall be limited to the maximum extent permitted by Australian Consumer Law.

12. Changes to Service Terms
You can review the most current version of the Service Policy at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes constitutes acceptance of those changes.

13. Severability
In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

14. Contact Information
Questions about the Service Policy should be sent to us at:

Address: 18012 HARVARD BLVD, GARDENA, CA 90248, United States
Phone: +1 (510) 501-7911
Email: assist@feronilva.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)