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Privacy Policy

 

Welcome to Feronilva (hereinafter referred to as "we" or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide when visiting our online store.

1. Scope of Policy

This policy applies solely to information collected through our website regarding the sale of living room furniture. It covers all data interactions between you and us during your visit, browsing, and purchasing process on our online store. This policy does not apply to any offline activities, as we operate exclusively as an online store.

2. Information Collection and Technical Means

When you visit our store, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone. Additionally, as you browse the store, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the store, and information about how you interact with the store.

We use Cookies and similar technologies to collect this information. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. These are used to remember your preferences and facilitate the shopping cart functionality.

When you make a purchase or attempt to make a purchase through the store, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

3. Use and Sharing of Information

We use the information that we collect generally to fulfill any orders placed through the store (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

We value your privacy and do not sell your personal data. However, we share your personal information with select service partners necessary to provide our services to you, such as:

  • Logistics Providers: To deliver your furniture to your designated address.

  • Payment Processors: To securely process your transactions.

These partners are authorized to use your personal data only as necessary to provide these services to us.

4. Data Storage and Cookies

Your data is stored on secure servers protected by firewalls. By using our website and clicking "Agree" on our Cookie banner, you grant us authorization to store strictly necessary Cookies and functional Cookies on your device to ensure the proper operation of the website.

You have the right to know how your data is being stored. We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. User Rights

You have specific rights regarding your personal information held by us. You may exercise the following rights at any time:

  • Access: You have the right to request a copy of the personal information we hold about you.

  • Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • Deletion: You have the right to request that we erase your personal data, under certain conditions.

  • Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us through the contact information provided at the bottom of this policy.

6. Legal Basis for Data Processing

In accordance with the GDPR (General Data Protection Regulation) and Australian privacy laws, we process your personal data based on the following legal grounds:

Performance of Contract
We process your data to fulfill our contractual obligations to you, specifically to process your orders, arrange for delivery, and provide the customer support services you have requested.

Explicit Consent
We rely on your explicit consent for specific processing activities, such as subscribing to our newsletters for product updates. You may withdraw this consent at any time.

Compliance with Legal Obligations
We process your personal data where necessary to comply with our legal obligations, such as retaining records for tax, accounting, and regulatory purposes required by law.

Legitimate Interests
We process your data for our legitimate interests, such as improving our website user experience, analyzing market trends, and detecting and preventing fraud or security issues.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Data Security

We take the security of your data seriously. We use encrypted communication protocols (such as SSL) to protect your personal information during transmission. While we strive to use commercially acceptable means to protect your personal information, please acknowledge that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

9. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

10. Contact Information

If you have questions about our privacy practices, would like to make a complaint, or wish to exercise your user rights, please contact us using the details below:

Address: 18012 HARVARD BLVD, GARDENA, CA 90248, United States
Phone: +1 (510) 501-7911
Email: assist@feronilva.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)